We understand that schedules change and you may need to change the time of a body repair. If you cancel the booking you will lose your 25% Booking Fee. If you cancel within 24 hours of the scheduled time we will charge 50% of the total booking price. Cancellations within 12 hours of the booking time will be charged at 100% of the booking price. If you move a repair 24 hours before the due date to another time (within 30 days) and do not cancel, you will be charged a 10% fee. Changing the time 12 hours before a booking will result in a 50% fee. The reason is; We are a small family-run business and will have booked out time for you and your vehicle in our working day, which we won't be able to replace at short notice and need to make a living.
Payments are due upon completion of the repair (unless you notify us that you are unhappy with the work). If the invoice is not paid we reserve the right to debit the funds directly from the card you left on file when paying your deposit.
In the event we cannot recover the money owed, we will exercise our statutory right to claim interest (at 8% over the Bank of England base rate) and compensation for debt recovery costs (£40) under the Late Payment legislation if we are not paid according to our agreed credit terms.
Payment on completion of the repair constitutes as your complete satisfaction of the repair.